FAQs

FAQs


Frequently asked questions

Everything you need to know about our jewellery, orders and delivery. Can't find what you're looking for? We're always happy to help.


Material

What material is your jewellery made from?

Our jewellery is made from durable, high quality stainless steel. It is hypoallergenic, scratch resistant and rust resistant, making it a great choice for everyone including those with sensitive skin. Our gold and rose gold pieces are 18k gold plated. All pieces are nickel free and lead free.


Packaging

How is my jewellery packaged?

Every order arrives in our minimalist, tasteful recyclable packaging, which is gift ready straight out of the box. A jewellery gift box is also available for an additional fee if you'd like something extra special.


Warranty

All Ncourage bracelets are covered by a lifetime warranty against breakage. If your bracelet breaks, we will replace it free of charge. All jewellery is covered by a 1 year manufacturer's defect warranty from the date of purchase.

What does the warranty cover?

The manufacturer's defect warranty covers defects in material or workmanship. It does not cover damage caused by misuse or the normal wear and tear that comes from everyday use. We take great pride in the quality of our products and have taken every measure to ensure they are made to last. For tips on caring for your jewellery, visit our Care and Fit guide.


Orders

Can I cancel my order?

We process orders on the same day so cancellation may not always be possible. Please contact us at help(at)ncouragebracelets.com as soon as possible and we will do our best to help.

I entered the wrong shipping address. Can I change it?

Usually yes, but only if you act quickly. Please contact us at help(at)ncouragebracelets.com within two hours of placing your order and we will do everything we can to update the address before dispatch.

How can I check the status of my order?

We send email updates at each stage of your order through to dispatch. You can also log into your account on our website to check your order status at any time.

Where is my tracking number?

Whether you receive a tracking number depends on the shipping method selected at checkout. Tracking numbers are not provided with our standard UK or international shipping. If you believe you should have received one and haven't, please contact us at help(at)ncouragebracelets.com and we'll be happy to look into it for you.

I haven't received a confirmation email. What should I do?

We send a confirmation email as soon as your payment and order are confirmed. If you haven't received one, please check your spam folder first. If it's not there, contact us at help(at)ncouragebracelets.com and we'll resend it straight away.


Delivery

Do you ship internationally?

Yes, we ship worldwide. Here are the estimated delivery times once your order has been dispatched:

  • UK: 1 to 2 working days
  • Europe: 3 to 5 working days
  • US, Australia and the rest of the world: 5 to 7 working days

When will my order be dispatched?

All orders placed before 1pm UK time are dispatched the same day. Orders placed after 1pm will be dispatched the next working day.


Returns

Can I return an item?

We trust you'll love your Ncourage piece, but if for any reason you're not completely satisfied, we're here to help. Please contact us at help(at)ncouragebracelets.com with your order details and reason for return within 28 days of purchase and we'll arrange everything for you.

Return shipping costs are the customer's responsibility unless the return is due to an error on our part. Refunds (excluding any shipping costs) are processed within 14 working days of receiving your return and will be made to your original payment method.

Can I return sale or clearance items?

We do not accept returns or exchanges on sale, clearance or final sale items.


Still have a question?

We are always happy to help. Send us an email at help(at)ncouragebracelets.com and we'll get back to you as soon as we can.