FAQs
FAQs
Frequently asked questions
Everything you need to know about our jewellery, orders and delivery. Can't find what you're looking for? We're always happy to help.
Material
What material is your jewellery made from?
Our jewellery is made from durable, high quality stainless steel. It is hypoallergenic, scratch resistant and rust resistant, making it a great choice for everyone including those with sensitive skin. Our gold and rose gold pieces are 18k gold plated. All pieces are nickel free and lead free.
Packaging
How is my jewellery packaged?
Every order arrives in our minimalist, tasteful recyclable packaging, which is gift ready straight out of the box. A jewellery gift box is also available for an additional fee if you'd like something extra special.
Warranty
All Ncourage bracelets are covered by a lifetime warranty against breakage. If your bracelet breaks, we will replace it free of charge. All jewellery is covered by a 1 year manufacturer's defect warranty from the date of purchase.
What does the warranty cover?
The manufacturer's defect warranty covers defects in material or workmanship. It does not cover damage caused by misuse or the normal wear and tear that comes from everyday use. We take great pride in the quality of our products and have taken every measure to ensure they are made to last. For tips on caring for your jewellery, visit our Care and Fit guide.
Orders
Can I cancel my order?
We process orders on the same day so cancellation may not always be possible. Please contact us at help(at)ncouragebracelets.com as soon as possible and we will do our best to help.
I entered the wrong shipping address. Can I change it?
Usually yes, but only if you act quickly. Please contact us at help(at)ncouragebracelets.com within two hours of placing your order and we will do everything we can to update the address before dispatch.
How can I check the status of my order?
We send email updates at each stage of your order through to dispatch. You can also log into your account on our website to check your order status at any time.
Where is my tracking number?
Whether you receive a tracking number depends on the shipping method selected at checkout. Tracking numbers are not provided with our standard UK or international shipping. If you believe you should have received one and haven't, please contact us at help(at)ncouragebracelets.com and we'll be happy to look into it for you.
I haven't received a confirmation email. What should I do?
We send a confirmation email as soon as your payment and order are confirmed. If you haven't received one, please check your spam folder first. If it's not there, contact us at help(at)ncouragebracelets.com and we'll resend it straight away.
Delivery
Do you ship internationally?
Yes, we ship worldwide. Here are the estimated delivery times once your order has been dispatched:
- UK: 1 to 2 working days
- Europe: 3 to 5 working days
- US, Australia and the rest of the world: 5 to 7 working days
When will my order be dispatched?
All orders placed before 1pm UK time are dispatched the same day. Orders placed after 1pm will be dispatched the next working day.
Returns
Can I return an item?
We trust you'll love your Ncourage piece, but if for any reason you're not completely satisfied, we're here to help. Please contact us at help(at)ncouragebracelets.com with your order details and reason for return within 28 days of purchase and we'll arrange everything for you.
Return shipping costs are the customer's responsibility unless the return is due to an error on our part. Refunds (excluding any shipping costs) are processed within 14 working days of receiving your return and will be made to your original payment method.
Can I return sale or clearance items?
We do not accept returns or exchanges on sale, clearance or final sale items.
Still have a question?
We are always happy to help. Send us an email at help(at)ncouragebracelets.com and we'll get back to you as soon as we can.
Let customers speak for us
from 108 reviewsBeautiful item that came well packaged with the sweetest message and prayer. Thank you for such a lovely product.
I loved that I could gift one of my favourite scriptures in a bracelet to someone who needed the encouragement. What I love the most is that they are personalised with scripture that can be remembered and encouraging to the wearer when worn. I also appreciated the care instructions included and the gift box and bag. The styles can be worn on any occasion. They are of top quality and do not fade over time. I loved the bracelets so much that I went onto purchase several more. The owners of this company are amazing and kind people. They were quick to deliver and answered any queries I had.
I will definitely come buy from them again.
I bought this gold ring as a gift for a friend, she absolutely adores it and hasn’t stopped raving about it.
I love this Way Maker ring.I bought it for a sister friend as a tangible reminder that my God is a Way Maker!
A beautifully crafted bracelet that matches all dressing code. More importantly a blessing to all who see it because of the message it passes
Thanks
I've been looking for faith inspired jewellery for a while, the bangle I ordered was perfect! I also received a beautiful note in my order... I will definitely be ordering again for myself, and gifts for loved ones.
I was wowed by the "I can do all things through Christ who strengthens me" necklace and also the word that came with my gifts. This verse has been the word God gave me on the same morning and it was like confirmation. I literally screamed when I saw the verse "Trust in the Lord, lean not on your own understanding..." it came at the right time as it was in my Christmas devo this morning and really encouraged me. Your brand is the right name ❤️. Thank you so much 😘
I bought this for my friend’s birthday to encourage her. I’ve no doubt she’ll love it when she receives it 🤗
I'm so happy with this necklace! I got it as a gift, and it’s quickly become a favourite necklace to wear:)
I bought the gold one at big church festival. Now 6 months later it is still in perfect condition. The quality is amazing. It's a classy simple elegant bracelet and I wear it every single day
This ring was a gift from the Ncourage team when I was sent a bracelet with a different inscription to what I ordered. I have worn it loads, its very comfortable and goes well with my other silver jewellery. Its such a great reminder to me that God is with me in all situations.
I love how it looks and normally I don't find rings on my index finger easy to wear but because this one is adjustable it fits perfectly!
I’m so happy with this Waymaker necklace. I’ve had so many compliments about this necklace and it’s an amazing conversation starter about faith!
Such a lovely piece of jewellery! I wear it all the time everywhere! I love the rose gold and the size of the writing is perfect! Also it’s easily adjustable! It reminds me every day of the strength God gives me! Definitely make a lovely gift for Christmas, birthday or baptism!
It is good to have a ring that actually fit one of my fingers as I have big hands. I love the message it reminds me off and looks good in an unusual design.