Returns

Returns & Exchanges

We want you to love your piece.

If something isn't right, we're here to help. Please read through our returns policy below and get in touch if you have any questions.


Returns

We trust you'll love your Ncourage piece, but if for any reason you're not completely satisfied, we are happy to accept returns within 28 days of purchase, provided the item is unworn and in its original condition and packaging.

To start a return, please contact us at help(at)ncouragebracelets.com with your order number and reason for return and we'll arrange everything for you.

Return shipping costs are the customer's responsibility unless the return is due to an error on our part. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

Once we receive your return, refunds are processed within 14 working days and will be made to your original payment method. Please note that original shipping costs are non-refundable.


Exchanges

We are happy to exchange items within 28 days of purchase, subject to availability. Please contact us at help(at)ncouragebracelets.com with your order number and the item you'd like to exchange for and we'll take it from there.

Exchange shipping costs are the customer's responsibility. Once we receive your item, we'll dispatch your replacement as quickly as possible.


Non-returnable items

The following items cannot be returned or exchanged:

  • Items that have been worn or show signs of use
  • Items not in their original condition or packaging
  • Sale, clearance or final sale items
  • Items returned after 28 days of purchase

Warranty

All Ncourage bracelets carry a lifetime warranty against breakage. If your bracelet breaks, we will replace it free of charge. All jewellery is covered by a 1 year manufacturer's defect warranty from the date of purchase. Gold and Rose Gold plating is covered for 3 months.

The warranty covers defects in material or workmanship. It does not cover damage caused by misuse or normal wear and tear. To make a warranty claim, please contact us at help(at)ncouragebracelets.com with your order number and a photo of the item.


Need help with a return?

We are always happy to help. Email us at help(at)ncouragebracelets.com and we'll get back to you as soon as we can.