Returns
Returns & Exchanges
We want you to love your piece.
If something isn't right, we're here to help. Please read through our returns policy below and get in touch if you have any questions.
Returns
We trust you'll love your Ncourage piece, but if for any reason you're not completely satisfied, we are happy to accept returns within 28 days of purchase, provided the item is unworn and in its original condition and packaging.
To start a return, please contact us at help(at)ncouragebracelets.com with your order number and reason for return and we'll arrange everything for you.
Return shipping costs are the customer's responsibility unless the return is due to an error on our part. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Once we receive your return, refunds are processed within 14 working days and will be made to your original payment method. Please note that original shipping costs are non-refundable.
Exchanges
We are happy to exchange items within 28 days of purchase, subject to availability. Please contact us at help(at)ncouragebracelets.com with your order number and the item you'd like to exchange for and we'll take it from there.
Exchange shipping costs are the customer's responsibility. Once we receive your item, we'll dispatch your replacement as quickly as possible.
Non-returnable items
The following items cannot be returned or exchanged:
- Items that have been worn or show signs of use
- Items not in their original condition or packaging
- Sale, clearance or final sale items
- Items returned after 28 days of purchase
Warranty
All Ncourage bracelets carry a lifetime warranty against breakage. If your bracelet breaks, we will replace it free of charge. All jewellery is covered by a 1 year manufacturer's defect warranty from the date of purchase. Gold and Rose Gold plating is covered for 3 months.
The warranty covers defects in material or workmanship. It does not cover damage caused by misuse or normal wear and tear. To make a warranty claim, please contact us at help(at)ncouragebracelets.com with your order number and a photo of the item.
Need help with a return?
We are always happy to help. Email us at help(at)ncouragebracelets.com and we'll get back to you as soon as we can.
Let customers speak for us
from 108 reviewsBeautiful item that came well packaged with the sweetest message and prayer. Thank you for such a lovely product.
I loved that I could gift one of my favourite scriptures in a bracelet to someone who needed the encouragement. What I love the most is that they are personalised with scripture that can be remembered and encouraging to the wearer when worn. I also appreciated the care instructions included and the gift box and bag. The styles can be worn on any occasion. They are of top quality and do not fade over time. I loved the bracelets so much that I went onto purchase several more. The owners of this company are amazing and kind people. They were quick to deliver and answered any queries I had.
I will definitely come buy from them again.
I bought this gold ring as a gift for a friend, she absolutely adores it and hasn’t stopped raving about it.
I love this Way Maker ring.I bought it for a sister friend as a tangible reminder that my God is a Way Maker!
A beautifully crafted bracelet that matches all dressing code. More importantly a blessing to all who see it because of the message it passes
Thanks
I've been looking for faith inspired jewellery for a while, the bangle I ordered was perfect! I also received a beautiful note in my order... I will definitely be ordering again for myself, and gifts for loved ones.
I was wowed by the "I can do all things through Christ who strengthens me" necklace and also the word that came with my gifts. This verse has been the word God gave me on the same morning and it was like confirmation. I literally screamed when I saw the verse "Trust in the Lord, lean not on your own understanding..." it came at the right time as it was in my Christmas devo this morning and really encouraged me. Your brand is the right name ❤️. Thank you so much 😘
I bought this for my friend’s birthday to encourage her. I’ve no doubt she’ll love it when she receives it 🤗
I'm so happy with this necklace! I got it as a gift, and it’s quickly become a favourite necklace to wear:)
I bought the gold one at big church festival. Now 6 months later it is still in perfect condition. The quality is amazing. It's a classy simple elegant bracelet and I wear it every single day
This ring was a gift from the Ncourage team when I was sent a bracelet with a different inscription to what I ordered. I have worn it loads, its very comfortable and goes well with my other silver jewellery. Its such a great reminder to me that God is with me in all situations.
I love how it looks and normally I don't find rings on my index finger easy to wear but because this one is adjustable it fits perfectly!
I’m so happy with this Waymaker necklace. I’ve had so many compliments about this necklace and it’s an amazing conversation starter about faith!
Such a lovely piece of jewellery! I wear it all the time everywhere! I love the rose gold and the size of the writing is perfect! Also it’s easily adjustable! It reminds me every day of the strength God gives me! Definitely make a lovely gift for Christmas, birthday or baptism!
It is good to have a ring that actually fit one of my fingers as I have big hands. I love the message it reminds me off and looks good in an unusual design.